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Guarantee & Returns

Terms and Conditions

Money Back Guarantee
The money back guarantee runs for fourteen days from one day after the shipping date of Powerballs purchased through the official Powerball website or the call centre. There is no Money Back Guarantee available from WingTsun Australia Pty Ltd on Powerballs purchased through retail outlets.

You must call 02 9319 4804 or email service @ Powerball .com .au during this period to get an RA number. Your Powerball must be returned in full working order, in original packaging and with no damage or markings to the box or it's contents.
If this procedure is adhered to, your money will be refunded in full, excluding any delivery charges.

The Powerball must be returned to WingTsun Australia Pty Ltd within 7 days of confirming your

RA Number, accompanied by a signed copy of this form. We advise that you take a copy of the signed document for your records.This does not affect your statutory rights.

Warranty Claims
The 2 year guarantee runs from one day after shipping, or date of invoice if purchased through a retailer. You must call 02 9319 4804 or email service @ Powerball .com .au during this period to get an RA number. WingTsun Australia Pty Ltd guarantees that it will correct by repair or parts replacement any defect in the product which arises from faulty workmanship or materials where such defect arises within 2 years from the date of purchase of this product. The repair will be carried out free of charge. However, there will be a charge made for return shipment .

This warranty does not cover Powerballs that have been:

Dropped
Oiled
Cleaned incorrectly
Used for purposes other than those described in the manual or on the website.
Where any defect or failure is attributed to accident, misuse, abuse or negligence Powerballs that have been mistreated will be returned without replacement.

The Powerball must be returned to WingTsun Australia Pty Ltd within 7 days of confirming your RA Number, accompanied by a signed copy of this form.

We advise that you take a copy of the signed document for your records.

This does not affect your statutory rights.

All Returns

Please ensure that you pack your Powerball so that it will not get damaged during transit. Do not mark the original box - please write or attach labels only on additional external packaging.

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